Shipping Policy

Effective Date: September 1, 2025

1. Introduction

At Pure Aqua Escape LLC., we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.PureAquaEscape.com.

2. Shipping Destinations

  • Countries We Ship To: USA
  • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping: Standard Shipping is FREE on all orders.
  • No Hidden Fees: All shipping costs are calculated and displayed at checkout.

4. Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed before 4:00 PM EST will begin processing the same day.
  • Weekends/Holidays: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Standard Shipping: 2-7 business days.
  • Note: Delivery times are estimates and may vary due to factors like weather, carrier delays, or high-volume seasons.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with USPS, UPS, and FedEx to ensure safe delivery.
  • Shipment Tracking: All orders include tracking, provided via email once shipped.
  • Insurance: Shipments are insured against loss or damage.

7. Order Tracking

After your order ships, you will receive an email with your Tracking Number, Carrier Name, and a tracking link.

8. Delivery Issues

8.1 Delayed or Lost Packages
If your package is delayed or tracking shows "delivered" but you haven't received it, please contact us at Support@PureAquaEscape.com.

8.2 Damaged Packages
If your package arrives damaged, take photos and contact us within 7 days. We will arrange a replacement or refund.

9. Missing Items

  • Report missing items within 7 days of delivery.
  • Provide your order number and details for a prompt resolution.

10. Return and Refund Policy

  • Returns: Accepted within 30 days of receipt. Items must be unused and in original packaging.
  • Shipping Costs: Customer pays return shipping unless the item is defective or we made an error.
  • Refunds: Processed within 14 days of receiving the return.

11. Incorrect Address

We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us, additional shipping charges for reshipment will apply.

12. International Customs and Duties

Import duties, taxes, and charges are the buyer's responsibility and are not included in the item price or shipping cost.

13. Contact Information

Email: Support@PureAquaEscape.com
Phone: (860) 606-4699
Address: Pure Aqua Escape LLC., 37 Richmond Lane, West Hartford, CT 06117

Customer service is available Monday to Friday, 9 AM to 5 PM EST.

14. Changes to This Policy

We reserve the right to modify this policy at any time. Changes take effect immediately upon posting.